Because everything made at The Woolie North is hand made, and made to order we cannot offer full refunds of items which orders have been confirmed and payment recieved.

Depending on which items you purchased making the item before selling them can take 2-4 weeks! If you have a specific date or deadline to meet please let us know ASAP!

Yes! We are Local to Durham Region! Please reach out during your ordering process or after you've made your purchase to organize a pick-up and get the pickup address!